Return Policy

 General Product Return Policy

In most cases, items shipped from Blonnouy can be returned within 30 days of receipt, or 45 days of shipment if the receipt date cannot be tracked. If your order is shipped to Brazil or Russia, you can return it to us within 60 days of shipment. After shipment, you will receive an email with the shipping date and other order details. Some products have different policies or requirements.

Before returning a defective item, please contact us for the return address and other instructions. Customers pay only one shipping fee (including restocking fees); there are no restocking fees for returns.

30-Day Product Guarantee

Is your item damaged, different from the item you purchased, or unusable? If so, you are protected and can file a claim. The detailed procedure is as follows.

1. Contact us within 30 days of receiving the product and provide photos or videos explaining the problem and whether you require a refund or replacement.

2. We will review your claim and contact you if further information is required.

3. If your claim is approved, we'll refund or resend the item, but you may also need to return the item.

Where should I send my return?

Please contact our customer service at service@blonnouy.com to obtain the return address.

Refunds

Once we receive and inspect your return, we'll send you an email notifying you of receipt. We'll also notify you of the refund approval or rejection.

If your claim is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.